Privacy Policy

At Prime Vacations ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primevacations.in (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our Site
• Book a travel package
• Sign up for our newsletter
• Submit an inquiry or request a quote
• Participate in promotions or surveys
• Contact our customer service

The personal information we collect may include:

• Name, email address, phone number, and contact details
• Billing information and payment details
• Travel preferences and requirements
• Passport details and other identification information
• Date of birth
• Special dietary requirements or health information relevant to your travel

2.2 Automatically Collected Information

When you access our Site, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Device type and operating system
• Time spent on pages
• Pages visited
• Referral sources
• Click patterns

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see Section 6 below.

We use the information we collect for various purposes, including:

• Processing and confirming your travel bookings
• Providing customer support and responding to inquiries
• Processing payments
• Sending administrative information, such as updates to our terms, conditions, and policies
• Sending promotional communications, such as special offers or newsletters (with your consent where required by law)
• Personalizing your experience on our Site
• Improving our Site, products, and services
• Protecting against fraudulent transactions and other illegal activities
• Complying with legal obligations

We may share your information in the following situations:

4.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Travel Suppliers

To fulfill your booking requests, we share necessary information with travel suppliers such as hotels, airlines, tour operators, and transportation providers.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of company assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain safeguards designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functions of the website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Enable us to personalize content for you.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below. We may ask you to verify your identity before responding to such requests.

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will take steps to delete such information from our servers.

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.